Toulouse School of Graduate Studies
University of North Texas , Denton, Texas
Masters in Applied Anthropology
Major Areas of Study:
Design/Business and Cyber Anthropology
Current Student

Advanced Courses
Quantitative Field Methods
Qualitative Field Methods
Organizational Anthropology
Information Behavior
Deisgn Anthropology

University of North Texas , Denton, Texas
Bachelor of Arts in General Studies:
Interdisciplinary Degree
Major Areas of Study:
Anthropology, Psychology, and Philosophy
May 2006
President's List / Cum Laude
Grade Point Average 3.95/4.0

Advanced Courses
Design Anthropology
Ethnographic Field Methods in Anthropology

Collin County Community College, Plano, Texas
Certificate in InterMedia Arts
May 2002
Grade Point Average 4.0/4.0
President's List

Advanced Courses
Video Editing, Audio for Video, Midi Production
3D Animation, Web Programming
Flash Programming and Animation
Digital Photography

Collin County Community College, Plano, Texas
Associate of Arts in Photography
December 1999
Grade Point Average 3.5/4.0
Foundation Courses
Deans List

HRsmart, Richardson, Texas
Usability and Interface Designer
April 2008 to Present

• Heuristically assessed the usability of the company’s software offerings from an interaction, information, and interface design perspective then proposed and designed changes based on this assessment.
• Provided direction through wire framing, prototyping, process design, and web analysis.
• Changes included a complete navigation redesign, completely redesigning key system functions, as well as reworking several system processes.
• Incorporated anthropological methodologies such as participant observation, interviews, and standard observations in order to assess the usability of the software from several view points, then made changes based on the results.
• Responsible for overseeing all interface changes and updates within the application.
• Worked closely with application development, product management, and system design in order to increase application performance, provide a better user experience, as well as create a more cohesive look and feel.
• Utilized tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Acrobat, Omni Graffle, Omni Outliner, Mantis (bug tracking software), an internal Wiki (for spec work), and Microsoft Office in my daily work.

imc2, Dallas, Texas
Information Architect
November 2007 to April 2008

• Provided web development direction through wire framing, prototyping, process design, heuristic evaluation and web analysis.
• Created audience persona and user scenarios to assist in site direction and development.
• Traveled to client sites for collaborative sessions and to give presentations on deliverables.
• Performed card sort analysis and assisted in usability testing
• Worked on brands such as EDMC, GSK, Samsung, and Lowe’s Home Improvement.

Principle Data Systems, Dallas, Texas
Interaction Designer / Content System Administrator
December 2006 to present

• Heuristically assessed the usability of the company’s software offerings from a usability perspective then proposed and performed changes based on this assessment.
• Administered custom content management system for private schools internal web applications and external facing web sites.
• Designed custom portal sites for private schools incorporating tools for parents and students to make them both a sales point and a tool for existing customers.
• Redesigned the company web site in order to provide a clearer message about our products and services.
• Performed an SEO analysis of the site then proposed and performed changes based on this analysis that allowed us to improve our search rankings on both Yahoo and Google.

JCPenney Corporate / JCP Media L. P., Plano, Texas
Systems Coordinator – Web Development
March 2002 to December 2006

• Focused on usability and heuristic evaluation of paper processes in order to create web based applications to replace them.
• Provided the ability for work to be completed more effectively and efficiently as well as allowed for like processes to be linked together where there had been no interaction before.
• Resulted in cleaner data with one entry point that could be used between multiple groups for different purposes and overall increase in performance across the marketing department.
• Developed, designed, and supported web-based applications used by 500 home office marketing employees.
• Developed, designed, and supported applications that were used by over 1000 nation-wide stores.
• Designed the look of the in store point of sale interface.
• Established the first internal Wiki system for the copywriters.
• Maintained 3 Macintosh and 1 Windows web server.
• Received Marketing Excellence Award.

Informatics, Plano, Texas
Catalog Manager / Product Manager and Technical Sales/Support
July 2001 to March 2002

• Designed and Edited 128 page full color catalog.
  
  • Art Director
    
  • Image Editor
  • Copywriter
    
• Acted as product manager of 1000+ products sold through the catalog.
  
• Performed market analysis for all current and potential products sold.
  
• Taught time management and customer service skills to 40 phone reps.
  
• Sold and supported products offered in the catalog.
  

3dFX Interactive, Richardson, Texas
Lead Macintosh Technician / Macintosh Trainer / PC Tech
September 1999 to February 2001

• Provided technical support for Macintosh and PC lines of Voodoo Video Cards.
  
• Designed a web-based Macintosh training tutorial to assist the company and I
  in training American and overseas offices.
  
• Traveled to California to beta test our Macintosh products on video games and
  graphic design applications prior to public release.
  
• Represented the company at MacWorld New York 2000 to promote and
  educate the public about our newly released Macintosh line of products.
  
• Awarded employee of the month August 2000.
  

Best Press, Addison, Texas
Graphic Artist
August 1998 to August 1999

• Worked as an electronic prepress designer and manipulator of ads, books, and posters
  for large companies including i2, EDS, and Lucas Arts.
  
• Created promotional materials for universities including University of North
  Texas, Texas Christian University, University of Dallas, and University of Texas at Dallas.
  
• Maintained Macintosh systems and hardware.

Stream International, Carrollton, Texas
Macintosh Technician / Mentor in Training / Team Lead
August 1997 to August 1998

• Provided technical support for multiple Macintosh-based computer companies.
  
• Promoted to educational support for schools and universities.
  
• Promoted to peripheral support for printers, scanners, monitors and cameras.
  
• Placed on the original G3 technical support release team.
  
• Promoted to Mentor in Training, tier two help desk where I took calls from
  fellow employees who needed help with their customer’s technical issues.
  
• Lead the new hire teams of 10-12 new people every 2 weeks assisting them in
  getting acquainted with the job and serving as their personal help desk.
  

Systems Experience
Macintosh Hardware – both desktop and laptop
Macintosh Operating Systems – 7.5 through 10.4.5
Windows Operating Systems – 95 through XP

Applications
Proficiency in:

• Adobe Photoshop – Versions 3 through 9.0
  
• Adobe Illustrator – Versions 5 through 12.0
  
• Adobe GoLive – Versions 4 through 8.0
  
• Adobe ImageReady – Versions 2 through 9.0
  

Experience In:

• Adobe InDesign
  
• Adobe Acrobat
  
• Adobe Premier
  
• Quark Express
  
• Final Cut Pro
  
• Macromedia Flash – Versions 4 through MX
  
• Microsoft Office Word, Excel, PowerPoint
• Digital Performer
• Pro Tools
• SPSS

Languages and Web Development
Proficiency in:

• Lasso – Versions 3 through 8
  
• HTML
  
• CSS
  
  

Experience In:

• PHP
  
• DHTML
  
• Javascripting
  
• MySQL
  
• Apache
  
• XML
  
• XSLT
  
• Filemaker Pro